The Hearing Review

Summary:Weave has announced its acquisition of TrueLark to integrate AI-powered front-office automation into its healthcare platform, aiming to boost patient engagement, streamline operations, and support practice growth. Key Takeaways: AI-Driven Front Office: The acquisition combines Weave’s healthcare communication tools with TrueLark’s autonomous AI to enhance scheduling, responsiveness, and patient engagement without increasing staff. Operational Efficiency: TrueLark’s platform automates tasks like missed calls, appointment booking, and after-hours communication, enabling more proactive and intelligent workflows. Strategic Expansion: Weave aims to extend its reach into multi-location and appointment-based healthcare practices, especially amid rising demand for smart automation solutions. Weave, known for its all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses, has signed a definitive agreement to acquire TrueLark, an AI-powered receptionist and front-desk automation platform. According to the company, this strategic acquisition will bring together Weave’s category leadership in healthcare communications with TrueLark’s agentic AI capabilities to unlock a future of autonomous, intelligent workflows that transform how practices operate, engage patients, and grow revenue. “TrueLark represents more than a new product; the acquisition positions Weave at the forefront of agentic AI in SMB healthcare. Their purpose-built, AI-first platform brings autonomous, always-on functionality to core front-office operations,” says Brett White, CEO of Weave. The acquisition will deliver a virtual assistant that helps practices fill more appointments, improve responsiveness, and drive stronger patient engagement, all without increasing headcount.” https://hearingreview.com/practice-building/practice-management/how-to-optimize-your-practice-management-software TrueLark’s platform leverages conversational AI to manage missed calls, text messages, and web chats to book and reschedule appointments, handle after-hours communication, and automate common administrative workflows to replicate and enhance front-office performance. This agentic AI model is designed to enable healthcare teams to shift from reactive communication to proactive, intelligent engagement and ensure every opportunity is captured, even outside of business hours. The acquisition will expand Weave’s footprint in multi-location practices, where demand for intelligent automation is accelerating amid staffing shortages and operational strain. According to Weave, TrueLark has demonstrated strong product-market fit in appointment-based SMBs, including dental service organizations, which makes their solution extremely compelling for Weave’s SMB healthcare verticals. “Joining Weave gives us the opportunity to bring our AI innovation to a broader audience while continuing to push the boundaries of what’s possible in healthcare automation,” says Srivatsan Laxman, CEO and co-founder of TrueLark. “We’re excited to accelerate the next generation of intelligent practice communication together.” Featured image: Dreamstime

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