What Is Important to Your Hearing Aid Clients… and Are They Satisfied?
What are the major drivers of customer satisfaction with hearing aids? Almost all surveys emphasize the importance of hearing speech in noise. Recent consumer surveys also indicate that the main drivers of hearing aid satisfaction are sound quality or hearing aid performance over their satisfaction with the hearing care professional (HCP) or hearing aid physical qualities. Listening situations most important to hearing aid users for speech understanding are: 1:1 conversations and group conversations in noise, soft speech in quiet, understanding speech without visual cues, and speech at a distance.