Category: Staffing & Training

Coronavirus Precautions: Informing Your Hearing Healthcare Staff Members

Current information suggests that older people and people with severe chronic health conditions are at higher risk of developing more serious illness from COVID-19. This may place hearing healthcare practices and their staff members in a uniquely vulnerable place. Here are some resources for informing staff members on how to protect themselves, their families, and patients.

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Are You “Clued-in” to Offer the Ultimate Patient Experience?

While most practices have neither the Imagineers nor unlimited financial capabilities to create an audiology clinic for a “Disney experience,” practice managers should realize that every patient visit to the clinic has to be an unexpected positive experience to turn them into a loyal, repeat customer.

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SPECIAL REPORT: Social Engagement and Hearing Loss

Human beings are social creatures. This special report, featuring comments from leading experts in psychology and audiology, reviews new and important research on hearing loss, and shows why audiological care needs to renew its focus on helping patients regain their communication and social engagement activities—those things that make life meaningful and rewarding.

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Patient-Centered Hearing, Balance, and Tinnitus Care: An Interview with Adam & Jerusha Shulberg

Adam & Jerusha Shulberg are the owners of Cubex Audiology Ltd in London, a private practice that was originally founded by Adam’s father in 1964.

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FOCAS: Family Oriented Communication Assessment and Solutions

The FOCAS tool is designed to: 1) Actively seek input from both the client and family during the hearing needs and goal setting process; 2) Assess whether these are near- or far-field situations, and 3) Help to determine the optimal solutions for each. This paper by David Crowhen, MAud, and Bettina Turnbull, MAud, describes the survey results, rationale for, and how to use the FOCAS tool.

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