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Phone Script Tips: Arming Your Receptionist or PCC with the Tools to Succeed

In some ways, handling the initial phone call from a potential customer is as important as programming a hearing aid, says hearing care consultant Von Hansen. Because you don't have to worry about hearing aid programming, verification and validation, AR, etc, if you can’t get the patient to come into your office in the first place.

The Partnership of Family-centered Care in Adult Audiology Service

Family-centered Care (FCC) is an extension of patient-centered care, placing emphasis on the role of family and acknowledges the patient and their family members as the unit of care, rather than just the patient. Barbra Timmer, PhD, MBA, answers questions about FCC and discusses the research, outcomes, and economics behind why it is so important in hearing healthcare.

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AuDStandard Partners with Hear Billing Solutions

The partnership will reportedly give AuDStandard members access to a range of services designed to help hearing practices increase revenue and decrease receivables including insurance billing, credentialing and contracting, on-site insurance training, business readiness, insurance verification, consulting, and more.

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Are You “Clued-in” to Offer the Ultimate Patient Experience?

While most practices have neither the Imagineers nor unlimited financial capabilities to create an audiology clinic for a “Disney experience,” practice managers should realize that every patient visit to the clinic has to be an unexpected positive experience to turn them into a loyal, repeat customer.

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HHTM Releases New Book, ‘Interpersonal Audiology,’ by Brian Taylor, AuD

In the ”New Age” of patient autonomy—as persons with hearing loss increasingly have the ability to self-direct their care by testing and purchasing hearing devices over-the-counter—counseling and customization are components that still require a human element, and at the heart of this human element is Interpersonal Audiology.

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