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Service-Delivery Considerations of Direct-to-Consumer Devices in the New Age of Rehabilitative Hearing Healthcare

While hearing care professionals might perceive OTC/DTC as a threat or detrimental to their professional autonomy and livelihood, authors Rupa Balachandran and Amyn Amlani show how there are opportunities to meet the demand of listeners with impaired hearing through the provision of revenue-generating professional services. These service opportunities allow for the preservation of the independent practice channel for those practitioners who understand and recognize the economics of the transformed, and continually evolving, US hearing healthcare environment.

New Study Shows 4 in 5 Patients Prefer Hearing Aid Fittings with REM

Valente et al found that 79% of the study participants preferred the programmed fittings using REM versus the first-fit. They conclude that “Using a first-fit alone without reprogramming using REM is fitting hearing aids blindly and not determining whether the patient is being provided appropriate audibility for soft and average speech…The audiologist or hearing aid dispenser can never be certain if he/she is appropriately fitting the patient without using REM.”

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OTC and AAA, ADA, IHS, and ASHA: Now That We’re All on the Same Page…

It’s time to clearly distinguish professional service from self-service by showing why licensed hearing care professionals can make a huge difference in hearing aid outcomes. Let’s commit to getting consumers a list of essentials by creating a voluntary standard protocol for every licensed professional who dispenses hearing aids. Let’s spell out what consumers should expect. And then let’s promote the hell out of it.

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NAL, CAEPs, OTC Hearing Aids, and More: An Interview with Brent Edwards, PhD

Brent Edwards, PhD, who has recently been appointed director of the National Acoustic Laboratories (NAL) research center in Sydney, Australia, is interviewed by Douglas Beck, AuD, in this edition of “HR’s“ Inside the Research. Topics include research at NAL, the NAL’s cortical auditory evoked potential (CAEP) system known as HEARLab, over-the-counter hearing aids, and more.

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Data Mining in the Era of Disruptive Technology

In this new era of disruptive technology, hearing care practices need valuable information to help increase the knowledge of decision makers. Primus Business Analytics is designed to help owners and managers effectively identify growth and development opportunities, understand best-practice protocols, the duration and scope of testing, and assist in fine-tuning in ways that would otherwise be virtually impossible.

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Hearing Aid Programming Practices in Oregon: Fitting Errors and Real Ear Measurements

This study shows that 97.7% of subjects showed deviations from the NAL-NL2 in excess of 5 dB in both ears—well in excess of the nearly two-thirds of hearing aid fitting errors reported by the now-famous Consumer Reports article of 2009. Research continues to show that hearing aids that provide more real-ear verified aided speech audibility result in better outcomes than hearing aids that do not provide as much aided speech audibility.

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Teleaudiology: Friend or Foe in the Consumerism of Hearing Healthcare?

In Part 2 of this 2-part article, Tammara Stender, Jennifer Groth, and David Fabry address how teleaudiology can provide better fit-to-preference and efficiency in hearing healthcare. Today’s wireless and hearing instrument technology affords HCPs even more opportunities to quickly meet hearing needs. The obvious solution to the “user fit-to-preference versus time constraints for both users and professionals” dilemma is a hearing fitting protocol that marries the personal and professional interactions so important for user satisfaction with the convenience of user-driven services, such as apps or secure cloud connections.

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Improving Patient Perception of Clinical Services Through Real-ear Measurements

This study assessed the impact of REMs on consumer satisfaction as a service component during hearing aid fittings. For the SERVAL scale, overall results revealed that the REM protocol reduced emotional distress, and improved perceived quality of service and value of the fitting compared to the Quick-fit protocol in 3 groups of participants.

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