Tag: hearing care professionals



Phone Script Tips: Arming Your Receptionist or PCC with the Tools to Succeed

In some ways, handling the initial phone call from a potential customer is as important as programming a hearing aid, says hearing care consultant Von Hansen. Because you don't have to worry about hearing aid programming, verification and validation, AR, etc, if you can’t get the patient to come into your office in the first place.

Back to Basics: Linguistics 101 for Hearing Healthcare Professionals

The Speech Intelligibility Index (or SII) shows some interesting characteristics. The difference between 340 Hz and 3,400 Hz (coincidentally the bandwidth of the telephone) is fairly similar for continuous discourse, whereas there is a high frequency bias for nonsense syllables. That is, whenever there is a context to speech, there is a greater reliance on lower frequency sounds.

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