Beltone’s Patient Onboarding Program Gets Hearing Tech Innovator Award
Beltone's Patient Onboarding Program is the winner of the 2023 Hearing Technology Innovator Awards for Service Delivery: Patient Education.
Tag: patient care
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Professional Hearing Services in the OTC Era
Even in the era of over-the-counter (OTC) hearing aids, all healthcare professionals know diagnosis first, treatment second.
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Emphasizing Patient Care in the OTC Era
How are audiologists preparing for a dispensing landscape that includes OTC hearing aids? Practice owner Stacy O'Brien, AuD, says she consistently emphasizes a full scope of audiology services, best practices, and patient options for affordability and better access to care.
Steering Into the Winds of Change, Part 2: Three Ways to Attract and Retain More Clients
It is not easy to bring patients into the clinic these days. So when a patient does walk through the door of your office, you want to give them an exceptional customer experience. Establishing trust, making the necessary tweaks to achieve a high level of customer satisfaction (delight) at every step, and laying the groundwork for future patient advocacy creates long-term value with your patient, and long-term dividends for your business.
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Steering into the Winds of Change, Part 1
Within the four walls of the clinic you have an opportunity to create impact and gain sustained competitive advantage. After all, your most effective marketing tool–the patient–is right in front of you every day. Nothing is more powerful than patient advocacy. When a client calls your clinic, what experience is that person going to have? Steve Eagon says you are in a position to influence the patient experience and the outcome.
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Improving Patient Compliance to Hearing Healthcare Services and Treatment through Self-Efficacy and Smartphone Applications
A self-administered hearing test application could improve patient compliance by funneling self-motivated patients into the healthcare system already primed to succeed with amplification technology.
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Survey Finds that “Ida Tools” Help Hearing Health Pros
The Ida Institute conducted a survey of more than 450 hearing health professionals and found that those who use the Institute’s “Ida Tools” can deliver more patient-centered care.
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The Final Word: Providing the Opportunity for Patient Follow-up
Dr Van Vliet illustrates how providing better opportunities for patient follow-up can help make the journey to hearing treatment easier and more expedient.
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Illustrative Analogies for Dispensing Professionals
Author Roy Bain explains how framing ideas in ways patients can easily understand positively reinforces their decision about purchasing a hearing aid.
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Right Product; Right Message: A Cognitive-Behavioral Approach to Interacting with Patients
This article is a micro-level analysis of how hearing care professionals can help patients deconstruct their hearing loss and reprogram “wrong messages.” To the extent that a person with hearing loss has internalized negative social norms, a “traditional” audiology or hearing care visit is likely to trigger shame-based self-evaluative cognitions. For example, “I didn’t study properly for the hearing test, therefore I’m unworthy.”
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Ida Institute Launches 60-Minute e-Learning Course on Patient-centered Care
The free 60-minute Ida Basics e-learning course offers valuable and actionable knowledge in a format that can fit within a busy clinician’s day. It is designed to provide a quick overview of patient-centered care and a better understanding of its value to patients and families. CEUs available.
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