Early Cochlear Implant Activation: Clinical and Surgical Implementation Considerations
There are steps you can take to ensure same- and next-day CI activation goes smoothly for the patient and your clinic.
Tag: patient care
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Building a Better Model for Hearing Healthcare
Periodically evaluating operation models in hearing healthcare to determine how they could be improved upon can reap great rewards.
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The Changer and the Changed: The Perils and Benefits of Empathizing with Our Patients
By understanding the inner workings of empathy, we can reap its benefits and avoid its perils; we can accept the personal wisdom and growth from bearing witness to our patients’ struggles—without all the negative effects of vicarious trauma.
The Tevye Phenomenon: Why One May Be Ambivalent About Using Motivational Engagement Tools
Too many hearing care professionals have a resistant or ambivalent outlook about the use of motivational engagement tools which seek to change patients’ attitudes about their hearing loss. As the fiddler Tevye can tell you, change can be good—and even necessary—for all parties involved.
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The Partnership of Family-centered Care in Adult Audiology Service
Family-centered Care (FCC) is an extension of patient-centered care, placing emphasis on the role of family and acknowledges the patient and their family members as the unit of care, rather than just the patient. Barbra Timmer, PhD, MBA, answers questions about FCC and discusses the research, outcomes, and economics behind why it is so important in hearing healthcare.
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Playing Different Notes: The Benefits of Motivational Interviewing in Hearing Healthcare
Patients will often remember and appreciate your “bedside manner”– or the way you relate to them in a personal and caring way–over your knowledge, skill, education, and professionalism. Using an improvisational approach to the patient interview may, at times, be cumbersome. However, it is also likely to make your approach to their hearing-related problems more interesting, genuine, and meaningful—for both the patient and you.
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“Whattage”: A Hypothetical Construct in Hearing Healthcare
“Whattage” represents the frequency with which a listener uses “What?”, cognate words, or behaviors that prompt repetitions by a communicatively significant other. The concept of “Whattage” has broad implications for marketing the value of hearing correction to the general public, as well as individual members of the communicative dyad.
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Steering Into the Winds of Change, Part 2: Three Ways to Attract and Retain More Clients
It is not easy to bring patients into the clinic these days. So when a patient does walk through the door of your office, you want to give them an exceptional customer experience. Establishing trust, making the necessary tweaks to achieve a high level of customer satisfaction (delight) at every step, and laying the groundwork for future patient advocacy creates long-term value with your patient, and long-term dividends for your business.
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Steering into the Winds of Change, Part 1
Within the four walls of the clinic you have an opportunity to create impact and gain sustained competitive advantage. After all, your most effective marketing tool–the patient–is right in front of you every day. Nothing is more powerful than patient advocacy. When a client calls your clinic, what experience is that person going to have? Steve Eagon says you are in a position to influence the patient experience and the outcome.
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Improving Patient Compliance to Hearing Healthcare Services and Treatment through Self-Efficacy and Smartphone Applications
A self-administered hearing test application could improve patient compliance by funneling self-motivated patients into the healthcare system already primed to succeed with amplification technology.
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Survey Finds that “Ida Tools” Help Hearing Health Pros
The Ida Institute conducted a survey of more than 450 hearing health professionals and found that those who use the Institute’s “Ida Tools” can deliver more patient-centered care.
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The Final Word: Providing the Opportunity for Patient Follow-up
Dr Van Vliet illustrates how providing better opportunities for patient follow-up can help make the journey to hearing treatment easier and more expedient.
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Illustrative Analogies for Dispensing Professionals
Author Roy Bain explains how framing ideas in ways patients can easily understand positively reinforces their decision about purchasing a hearing aid.
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Right Product; Right Message: A Cognitive-Behavioral Approach to Interacting with Patients
This article is a micro-level analysis of how hearing care professionals can help patients deconstruct their hearing loss and reprogram “wrong messages.” To the extent that a person with hearing loss has internalized negative social norms, a “traditional” audiology or hearing care visit is likely to trigger shame-based self-evaluative cognitions. For example, “I didn’t study properly for the hearing test, therefore I’m unworthy.”
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Ida Institute Launches 60-Minute e-Learning Course on Patient-centered Care
The free 60-minute Ida Basics e-learning course offers valuable and actionable knowledge in a format that can fit within a busy clinician’s day. It is designed to provide a quick overview of patient-centered care and a better understanding of its value to patients and families. CEUs available.
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