Hearing care provider Beltone announced that its Great Start 30-Day Patient Onboarding Program is the winner of the 2023 Hearing Technology Innovator Awards for Service Delivery: Patient Education. 

The annual awards program by Hearing Health & Technology Matters (HHTM) acknowledges technological innovation and accomplishments in the hearing industry. This year’s winners were announced at the Academy of Doctors of Audiology annual conference, AuDacity 2023, on Nov. 2, 2023.

Research by Beltone revealed that the initial 30 days of a patient’s experience with their new hearing aids play a pivotal role in ensuring long-term adoption and usage. Recognizing that the effectiveness of purchasing a hearing aid lies in its consistent use, Beltone developed and introduced Great Start* – a comprehensive, automated, and complimentary learning program designed to assist new users in acclimating to and deriving satisfaction from their new hearing aids. The program has already demonstrated a 40% decrease in returns among enrolled patients compared to those who are not, the company says.

The 30-day email/text program supports patients as they navigate the adjustment process. Beginning with the basics, the program gradually introduces the more advanced features of their specific Beltone hearing aids through short videos and user-friendly guides. 

Further reading: Beltone Unveils a New Generation of Hearing Solutions

Additionally, the program offers timely tips that gently encourage patients to embrace and celebrate their restored sense of hearing. Comprised of six learning sessions spread across the 30-day period, the program culminates with a rewarding incentive as patients receive a $25 gift card to Shop.Beltone.com upon completion. 

“We are incredibly honored to receive this prestigious award for our Great Start program,” says David Molella, president of Beltone North America. “At Beltone, our unwavering commitment is to put patients first in everything we do. This recognition further validates our dedication to providing exceptional service, patient education, and improving the lives of individuals with hearing loss. As leaders in hearing technology, we remain steadfast in our mission to prioritize the well-being and satisfaction of our patients.”


*Great Start is available at participating Beltone locations nationwide currently for Beltone RIE models only.

Photo: Beltone