Roundtable: Linking Cognition and Hearing Is Not a Scare Tactic
This discussion addresses the misunderstandings around the connection between cognition and hearing loss and the best ways for HCPs to approach the topic with patients.
Tag: patient counseling
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Your Clients Need More Than a Hearing Aid
Combining non-technical communication skills with a well-fit hearing aid helps boost client satisfaction and success.
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Ida Institute Partners with Healthy Hearing and Hearing Directory
The Ida Institute announced a new collaboration between the Ida Institute, Healthy Hearing, and Hearing Directory, which will allow people with hearing loss across the US and Canada to identify hearing care professionals and clinics that have earned the Inspired by Ida label, “a benchmark of quality that signals dedication to person-centered care.”
Patient Complexity and Professional Time: Improving Efficiencies in the Service Model
The traditional model for serving patients allows for little differentiation for factors such as severe hearing loss, cognitive decline, physical limitations, and dexterity problems, which may end up being unfair to both the consumer and the clinician.
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The Final Word: How Offhand Remarks Can Guide Patient Treatment
We may be better able to help patients when we listen not only to their direct statements, but also to the offhand remarks they make that can offer insight into their deeper thoughts, which can often guide us on the path to better communication and a better treatment plan.
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The Final Word: Avoiding Distractions on the Path to Hearing Care
Problems may occur when we or the patient focus solely on a particularly attractive new hearing technology. We may forget that technology, while important, is no substitute for clinical expertise and common sense. A blend of expertise, patient participation, and technology will help us stay on track.
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The Final Word: Fear Can Motivate You to Be a Better Hearing Healthcare Practitioner
Fear can be a good thing. It can help us sharpen our skills, remain careful and competent when performing procedures, and look beyond protocols to explore other questions we should be asking our patients.
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The Final Word: Reconsidering How You Communicate Information to Your Patients
Hearing care professionals must communicate at a number of levels. Informational and motivational counseling help us move people along with their treatment plan, but we should consider the methods we use to ensure there is effective communication.
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Steering Into the Winds of Change, Part 2: Three Ways to Attract and Retain More Clients
It is not easy to bring patients into the clinic these days. So when a patient does walk through the door of your office, you want to give them an exceptional customer experience. Establishing trust, making the necessary tweaks to achieve a high level of customer satisfaction (delight) at every step, and laying the groundwork for future patient advocacy creates long-term value with your patient, and long-term dividends for your business.
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The Final Word: Taking a Lesson from Nature on the Importance of Hearing
Hearing is important, but not necessarily a priority for many of the people we see. If people have gone to the trouble to seek services from us, there is an unspoken message that hearing may be a priority for them, but they may not know it as such. Dennis Van Vliet suggests that, if we can shape our conversation with patients into a discussion of activities in their life that are important to them, it may not be necessary to force the question of how important hearing is to them.
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The Final Word: Complex Problems; Often-incomplete Solutions
Dr Van Vliet discusses how helping patients achieve better hearing requires a process with many elements: recognizing a problem, learning about it, doing something, and coming to the understanding that solutions are complex and often incomplete.
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The Final Word: Ensuring Benefit from Experience
Dr Van Vliet discusses how our experience and knowledge base is critical to practicing effectively. However, if we do not continue to learn about and adopt new techniques, tools, and products that are appropriate for our practices, we fall behind in our responsibilities.
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The Final Word: A Measure of Success
Dr Van Vliet discusses how we can help patients define what they want. They may only know that they are annoyed by their inability to understand speech in certain environments. If we build an approach that patients see is unique and specific for their needs, it may help shape their perception of the outcome.
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Knot Always the Best Way: Opening Our Minds and Reassessing What We’ve Learned
Dr Van Vliet discusses how things we may feel to be absolute truths can turn out to be different than what we learned and, just like tying our shoes, we must open our minds to adjusting how we do things for better patient outcomes.
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An Incubator of Passion: Engagement in the Waiting Room
This article explains why the waiting room of your practice is crucial to setting the tone for patients, and how you can dramatically impact and positively address the emotional triggers and questions of first-time patients.
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Maybe the Professional Is the One “in Denial”!
Author Von Hansen uses a case example to illustrate how a hearing care professional can insert 4 objectives into a patient history consult to transform it into a vital component of the counseling protocol.
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Illustrative Analogies for Dispensing Professionals
Author Roy Bain explains how framing ideas in ways patients can easily understand positively reinforces their decision about purchasing a hearing aid.
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Van Vliet’s Final Word: Limiting Factors and the Patient’s Role in Successful Hearing Strategies
We don’t always remember to update the training materials we send home with new patients. Dr Van Vliet explains why audiololists should update their patient-training materials to reflect current technology, and offer patients more training options and strategies for improving their listening experiences.
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