Organic Communication Management for Dispensing Audiologists
How dispensing audiologists can develop an organic communication strategy aimed at decreasing the negative emotions that accompany hearing loss.
Tag: patient counseling
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How to Use the Repeat-Recall Test (RRT) to Increase Hearing Aid Satisfaction
The RRT is an integrated speech test that provides a platform for individualized counseling. The goal is to provide a better understanding of each patient’s communication difficulties, then use that understanding to set realistic expectations. We believe the use of this tool, along with other tools that allow individualized fine-tuning, could help promote greater patient satisfaction for hearing aids.
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The Final Word: How Offhand Remarks Can Guide Patient Treatment
We may be better able to help patients when we listen not only to their direct statements, but also to the offhand remarks they make that can offer insight into their deeper thoughts, which can often guide us on the path to better communication and a better treatment plan.
The Final Word: Ensuring Benefit from Experience
Dr Van Vliet discusses how our experience and knowledge base is critical to practicing effectively. However, if we do not continue to learn about and adopt new techniques, tools, and products that are appropriate for our practices, we fall behind in our responsibilities.
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The Final Word: A Measure of Success
Dr Van Vliet discusses how we can help patients define what they want. They may only know that they are annoyed by their inability to understand speech in certain environments. If we build an approach that patients see is unique and specific for their needs, it may help shape their perception of the outcome.
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Knot Always the Best Way: Opening Our Minds and Reassessing What We’ve Learned
Dr Van Vliet discusses how things we may feel to be absolute truths can turn out to be different than what we learned and, just like tying our shoes, we must open our minds to adjusting how we do things for better patient outcomes.
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An Incubator of Passion: Engagement in the Waiting Room
This article explains why the waiting room of your practice is crucial to setting the tone for patients, and how you can dramatically impact and positively address the emotional triggers and questions of first-time patients.
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Maybe the Professional Is the One “in Denial”!
Author Von Hansen uses a case example to illustrate how a hearing care professional can insert 4 objectives into a patient history consult to transform it into a vital component of the counseling protocol.
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Illustrative Analogies for Dispensing Professionals
Author Roy Bain explains how framing ideas in ways patients can easily understand positively reinforces their decision about purchasing a hearing aid.
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Van Vliet’s Final Word: Limiting Factors and the Patient’s Role in Successful Hearing Strategies
We don’t always remember to update the training materials we send home with new patients. Dr Van Vliet explains why audiololists should update their patient-training materials to reflect current technology, and offer patients more training options and strategies for improving their listening experiences.
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Siemens Conducts Active Kids and Teens Event
Siemens Hearing Instruments recently held its first “Active Kids and Teens BestSound” training event at its New Jersey facility. Thirty hearing care professionals from around the country attended the two-day meeting, which focused on product solutions and patient counseling geared to children, tweens, and teens.
Read MoreThe “Hearing Aid Effect” Revisited: Can We Achieve Hearing Solutions for Cosmetically Sensitive Patients?
This article 1) Summarizes research confirming the Hearing Aid Effect, and 2) presents a survey from three regions of the United States regarding dispenser attitudes toward the “cosmetics vs performance” issue, the profile of cosmetically sensitive patients, counseling strategies used with these patients, and suggestions for the hearing care field regarding the emphasis placed on hearing aid cosmetics.
Read MoreA Systematic Program for Hearing Instrument Orientation and Adjustment
This article provides an organized approach to hearing instrument orientation and adjustment to be used by the practicing hearing care professional.
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