Assistive Devices and Captioned Telephones: An HR Mid-Year 2021 Review

CapTel From T-Mobile was the nation’s first FCC-certified captioned telephone service and has since connected millions of captioned phone calls for people with hearing loss. CapTel ensures broad access to its captioned telephone demo program. CapTel From T-Mobile’s complete, no-cost program equips any audiologist office with easy certification options, demo phones to meet a variety of patient needs, and one-button patient access to its unsurpassed customer care. Visit for all the details.

T-Mobile CapTel 2400i

(877) 805-5845

Ideal for people who prefer a contemporary telephone design. Features a large, colorful 10” tablet-style display with touch screen, tone control, and photo dialing capability. Includes Bluetooth connectivity and speakerphone for hands-free convenience. WiFi compatible. Built-in answering machine. One-touch access to CapTel Customer Service.

T-Mobile CapTel 840 series

For people who prefer the familiarity of a traditional telephone look and feel with the added benefits of captions. Large 7” high-resolution caption display tilts for comfortable reading or lies flat for wall mounting. For use with standard analog phone line or with a high-speed Internet connection. WiFi capable. Built-in answering machine takes voice messages with captions.  One-touch access to CapTel Customer Service. 

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.

CaptionCall Captioned Telephone Service

(877) 557-2227

The CaptionCall Captioned Telephone Service helps people hear and read what the other person is saying on a large, easy-to-read screen. CaptionCall is available at no cost, exclusively for people with hearing loss who need captions to use the phone. No internet is needed with landline service. Features include: Saved conversations, voice mail, Bluetooth hearing-device paring, and more. Get CaptionCall for someone who needs it today.

Listen Technologies ListenTALK

(800) 330-0891

ListenTALK is a mobile communication system from Listen Technologies. ListenTALK helps overcome the challenges distance, noise, hearing loss, and face coverings pose to communications so people can hear clearly and communicate securely in any environment. Interpreters use ListenTALK to listen to audio in one language and speak the translated words to their audiences without having to carry additional equipment. The ListenTALK system is easy to sanitize, charge, and store.

CapTel Captioned Telephones

(800) 233-9130

Catch every word over the phone with a CapTel® captioned telephone! CapTel shows captions of every word the caller says over the phone. All CapTel phones feature a large, easy-to-read display, and a built-in answering machine that shows captions of your messages. Only CapTel offers several telephone models to choose from to fit your lifestyle. Help is available 24/7 at the touch of a button. Individuals with hearing loss may qualify for a no-cost CapTel phone based on certification from their hearing health professional.

CaptionCall Mobile App

(877) 557-2227

With CaptionCall Mobile, you can use your mobile device to make and receive captioned phone calls wherever you are. CaptionCall Mobile is available at no cost to people with hearing loss who need captions to use the phone effectively. Available on Apple iOS and Android devices. 


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