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MarkeTrak VIII: Reducing Patient Visits Through Verification & Validation

MarkeTrak data suggest that verification and validation procedures can reduce unnecessary refitting appointments by up to 521,000 visits on an annual industry-wide basis—or about 390,000 hours in time saved for patients and dispensing professionals. This represents a tremendous amount of time that could be more efficiently spent on other facets of patient care, business management, and new patient acquisition.

Customer Satisfaction and Benefit with CIC Hearing Aids

Consumer satisfaction ratings of completely-in-the-canal (CIC) hearing aids are equal or favorable to the most current [1994] MarkeTrak profile. CICs received better scores in key areas such as visibility, directionality, feedback, and performance while on the phone and in outdoor situations. Statistics point to CICs attracting a more youthful, less hearing-impaired market. CICs provide benefit, as measured by the APHAB, equivalent to the typical new hearing instrument.

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