Oticon, Inc announced the appointment of Jesse Shultis as Vice President of Customer Experience. Shultis will be responsible for defining, planning, and executing a customer-centric road map and implementing best practices to deliver simplified and meaningful experiences to Oticon’s customer segments, according to the company’s announcement.
Shultis has held leadership and executive level roles for both startup and Fortune 50 companies, with responsibilities in operations, digital transformation, customer experience, and technology management. He specializes in leading and executing large-scale transformational organizational efforts, focusing on the simplification of business processes, and customer experiences, Oticon says.
“Creating a best-in-class service experience for our customers is a core component of Oticon’s business strategy,” said Gary Rosenblum, President of Oticon, Inc. “Jesse Shultis brings deep experience in the strategic direction of customer service and process improvement standards that will enable us to continue to deliver a gold-standard of Customer Experience for our valued professional partners.”
In more than 15 years in the finance and insurance industries, Shultis has spearheaded such innovative endeavors as Wal-Mart Live Insurance in a Box and the “first fully underwritten term life policy using exclusively electronic data sources.”
Shultis holds a Bachelor of Science Degree in Business with a specialization in Management from Southern Connecticut State University. He will be based in Oticon’s US headquarters in Somerset, NJ and will report to Rosenblum.
For more information about Oticon, Inc. visit: www.oticon.com.
Oticon’s mission began more than 100 years ago. In 1904, Oticon founder Hans Demant wanted to help his hearing-impaired wife live a better life, introducing her to “one of the world’s first electronic hearing aids.” From this foundation of care, Oticon grew with a passion to help people who need hearing support. The company works constantly towards its vision of “a world where innovative hearing technology provides meaningful, life-changing benefits for people with hearing loss.”