Hearing Concern, London, has adopted Text-Connect™ to aid communication between its help desk and deaf and hard of hearing clients.

Hearing Concern is a national charity dedicated to improving the quality of life for people who are deaf or hard of hearing by providing advice, information and support, promoting communication access, and raising public and professional awareness of the issues associated with hearing loss.

Many deaf and hard of hearing people find that text messaging is a very convenient way to communicate. To facilitate this, Text-Connect™ has provided the charity with its own “text-number” and texting software that will link directly to the Hearing Concern national help desk.

Text-Connect’s “2 way” send and receive operation means the help desk can reply to enquiries by text. Almost instant message delivery means that there is minimal time lag between sending and delivery, making SMS text conversations a reality.

No software or hardware has to be installed, making Text-Connect™ quick and easy to implement. No formal training is required due to the intuitive, user friendly nature of the texting system.

Hearing Concern selected the Text-Connect™ business package, which is aimed at businesses or organizations that want to utilize SMS text messaging as a business communications tool.

[SOURCE: ClickPress, October 2006]