Beltone announced that it ranked #1 on Newsweek’s list of America’s Best Customer Service 2023 in the hearing care category after also recently being awarded Best in Hearing Care on its Best Retailer’s 2022 list. This award is presented by Newsweek and Statista Inc. The awards list was announced on August 31, 2022, and can be viewed on Newsweek’s website.
“Ranking number one in customer service for hearing care is a testament to the exceptional service and support Beltone’s hearing care practitioners and patient care coordinators provide to our patients nationwide on a daily basis,” said Beltone President, Mike Halloran. “Patient satisfaction is a top priority for us, and we continuously focus on ways to improve the patient experience by regularly measuring our Net Promoter Score.”
Beltone measures its Net Promoter Score (NPS) at the patient-provider level to track satisfaction among its patients and their experience with their local Beltone hearing care provider. And keeping on top of the score also helps identify areas that are working and where improvements may be needed. With a current year-to-date average score of 76, which is considered “outstanding” by NPS standards that are based between -100 to 100, it’s further proof that Beltone is “committed to providing more than just hearing aids, but also a partner to its patients every step of the way.”
Here is what one of Beltone’s many satisfied patients had to say about their recent experience:
“As always, your attention and service to your clients is superb! I would highly recommend to anyone who might ask me about getting hearing aids to come and talk with you before buying anything else. Thank you for what you do for your customers,” said Harold Kroll, Mobile, Alabama.
Examples of support Beltone provides beyond the office visit include:
- Beltone Great Start – A 30-day text message and email-based onboarding program to help patients become more familiar with their new hearing aids and discover all they have to offer through short videos and tips.
- Beltone HearMax app – Helps allow patients to control settings on their hearing aid such as volume, noise reduction, and speech focus and helps them find their hearing aid if it gets misplaced.
- Remote Care Live – Part of the HearMax app, this function helps allow patients to communicate directly with their hearing care provider by launching video calls to address any questions or concerns.
- Check My Fit – The newest feature in the HearMax app, it guides the patient in properly inserting their hearing aid(s), as previously instructed by their provider, to ensure the best fit and functionality of their device.
With approximately 1,500 locations nationwide, Beltone has opportunities available for hearing care providers and patient care coordinators as well as ownership opportunities for those looking to join the Beltone network. Ready to be part of something bigger and part of an award-winning network? Learn more about the amazing benefits and support Beltone provides to its independent owners at: www.ownabeltone.com.
America’s Best Customer Service brands were selected based on an independent survey from a vast sample of more than 30,000 US customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus, and accessibility. A total of 200,000 customer evaluations were collected.
Image: Beltone, Newsweek