Canadian Hearing Services announced that it has been awarded Qmentum Accreditation with Commendation by Accreditation Canada with a 97% rating, becoming “the first national organization serving deaf and hard-of-hearing Canadians to achieve that accreditation distinction.”

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The achievement of Qmentum Accreditation with Commendation is recognition on the part of Accreditation Canada that Canadian Hearing Services “has gone beyond the requirements of the Qmentum accreditation in its commitment to quality improvement.” 

The decision followed a thorough assessment of the full suite of professional services and programs delivered at Canadian Hearing Services by surveyors from Accreditation Canada in May 2021. The survey team spent four days at the organization’s offices across Ontario, both virtually and in-person, evaluating the organization against nearly 400 rigorous global standards, according to Canadian Hearing Services.

“To be the successful recipient of the flagship Qmentum Accreditation with Commendation status demonstrates our entire organization’s commitment to continuous quality improvement and safety,” said Julia N. Dumanian, President and CEO of Canadian Hearing Services. “This designation reaffirms our focus on the principle of people-centered care and energizes us to continue delivering the highest-quality level of service our clients expect, while striving to set a new gold standard in hearing health care for deaf and hard-of-hearing Canadians.”

The Qmentum accreditation program is a four-year cycle of assessment and continuous improvement, whereby healthcare organizations work to meet the standards and thereby raise the quality of their services. This process helps assess all aspects of an organization’s operations, from board and leadership, to care and services, to infrastructure.

This new milestone follows the Primer Accreditation status first granted to Canadian Hearing Services in July 2018, for which it received a 97% rating from Accreditation Canada. 

“The entire organization was involved in the accreditation process – from staff to board members, clients, and families,” said Dr Chantal Graveline, Vice-President, programs and Services and Chief Operating Officer. “The results of this latest assessment will inform our plans to continue improving our suite of services and programs as we further expand across Canada.”

As the successful recipient of the Qmentum Accreditation with Commendation status, Canadian Hearing Services “remains true to its mantra, ‘Raising the Bar,’ designed to continually challenge the organization to deliver the best-in-class professional services and products and to set the industry standard for quality client care.”

Source: Canadian Hearing Services

Image: Canadian Hearing Services