Sycle, a provider of practice management software for hearing clinics, has partnered with ESCO, a provider of independent loss and damage coverage for hearing aids, to offer ESCO’s innovative Custom Reminder Care program to Sycle clients. 

The partnership between Sycle and ESCO is designed to save clinics time in reminding patients of expiring warranties and keep patient relationships strong through high-touch care, according to the companies.

“We are extremely excited to partner with an experienced industry leader like Sycle,” says ESCO President Paul Harkness. “Patient retention is at the center of a successful organization, and we believe that ESCO can provide the glue that secures patient loyalty to the practice until they are ready to repurchase hearing aids.

The partnership creates a simple and secure service for clinic owners with benefits that include:

  • Automating the warranty reminder process through HIPAA-compliant transfer of Sycle warranty expiration data to ESCO
  • Creating a retention opportunity that builds trust and reinforces the clinic’s brand
  • Emphasizing the value of continuation of care via hearing aid warranty expiration and clean-and-check reminders
  • Convenient, automated integration frees up time for care

*In today’s competitive environment, retaining patients is just as important as finding new ones. This partnership helps clinics build their brand while maintaining important touchpoints,” continued Joel Lockwood, President of Sycle. “We’re thrilled to offer this valuable service that combines the power of Sycle’s systems and ESCO’s proven patient retention strategies.

Further reading: Emphasizing Patient Care in the OTC Era

The integration is included with the Sycle subscription at no extra charge.

Photo: Dreasmtime