Weave, an all-in-one customer communication platform for small business, and Sycle, a provider of audiology practice management software, announced the launch of an integration to bring more products and services direct to practices in a simple, streamlined solution.
This new integration helps “enable automated patient data and appointment syncing, providing Sycle users visibility into real-time data updates within the Weave platform and removing the need for manual uploads.” This sync also enables automated birthday messages, review auto-texting, customized message creation, and tracks patient text preferences, so businesses only contact those who have given them permission to do so, according to the companies’ announcement.
“We are excited for the opportunities this expansion provides users across the audiology sector while growing our presence in this market and being a valued partner with Sycle to best support independent audiology practice owners,” said Roy Banks, CEO of Weave. “Our goal with this integration was to enable hearing care practices with software they can trust to fuel their business — which, in turn, allows audiology professionals to ensure they are providing their customers with the best possible service.”
Sycle is “excited to offer more products and services to the over 8,000 businesses it currently serves.”
“We help our customers manage the modern audiology clinic,” said Stephanie Grein, VP of Global Sales & Enterprise Services for Sycle. “Partnerships like our integration with Weave help keep practices on the cutting edge of customer communications to power their business growth and maximize patient retention. And, with the automation, it allows our hearing health care professionals more time with their patients. As the market leader, we continually look for integrations that help our customers run their business and deliver quality service.”
Integration Features & Benefits
- Data Sync – Help maintain all your patient contact and appointment info current in Weave with regular, automatic updates from your database.
- Reviews Auto-Texting – Help grow your practice by sending a text after each appointment, inviting patients to leave a Google or Facebook review.
- Customized Messaging – Create and send unique messages for each practitioner, appointment type, and appointment status.
- Birthday Greetings – Delight your patients each year on their special day by sending them personalized birthday greetings automatically.
- Text Preferences – Weave tracks patient communication preferences, only sending messages to those who have opted in.
- Mobile Calendar – Always know who your next patient is by viewing your schedule from the mobile app.
Source: Weave, Sycle