Chattanooga, Tenn — Digium® Inc has named amplified telephone and assistive living device manufacturer Clarity as the winner of the 2011 Digium Innovation Award. Digium announced the winner at AstriCon, the official conference for Asterisk, Digium’s open source communications platform.
The Digium Innovation Award is designed to recognize developers, customers, and partners for outstanding achievements that are improving business processes, overcoming technology challenges. and enhancing the company’s bottom line.
Clarity uses Asterisk-based technology to develop ClarityLogic, a service that enables customer representatives to remotely retrieve and adjust settings, quickly resolving customer issues. The technology is critically important for Clarity’s senior citizen customers who often have a difficult time hearing, remembering, and performing complex, technical instructions given over the phone.
"If it weren’t for Asterisk and the Asterisk community, we would not be able to deliver the level of customer support that we are now capable of providing," said Doug Kilgore, systems engineer, Clarity.
Kilgore added that Asterisk technology has enabled the company to simplify the customer support process for its senior citizen customers, minimizing user error, and dramatically reducing the number of product returns.
Mark Spencer, creator of Asterisk and Digium’s chief technology officer, said in the press announcement, "The Digium Innovation Award recognizes the best of the best, and Clarity has certainly illustrated its inventive use of Asterisk. We are pleased to recognize Clarity for its accomplishments and look forward to highlighting future innovations from the Asterisk growing community."