America’s Best Retailers 2023 recognizes brands that offer high-quality products, competitive prices, and superior customer service, according to the organization. Retailer scores were determined via an independent survey through which shoppers were asked to evaluate stores in 39 product categories. Participants were asked about their likelihood of recommending a retailer to friends and family and how they rated it based on factors like price, product selection, service, and overall atmosphere.
HearUSA’s score was higher than other hearing care retailers, recognizing the company’s commitment to providing robust hearing care.
“It’s an honor to be recognized as America’s leading hearing care retailer,” says Nick Mengerink, president, HearUSA. “This honor is a testament first and foremost to our center teams across the country. They work tirelessly every day to provide the very best client care, empowering clients to take control of their hearing health by providing recommendations based on their unique needs. We are a unified team that’s driven by our shared ambition to change one million more lives by 2028 as we continue to reframe client assumptions about every aspect of hearing aids.”
Further reading: HearUSA Debuts New Program at AAA 2023+HearTECH Expo
With the recent addition of over-the-counter hearing aids from Sony to HearUSA’s list of prescription offerings from Widex, Signia, Rexton, and other brands, HearUSA HCPs nationwide are equipped with a portfolio of top hearing aid solutions for all patients, across all levels of hearing loss and budget.
Additionally, the company’s Hear Better Today program equips clients with hearing aids the same day they are evaluated so they don’t have to wait to experience the benefits that hearing aids deliver, according to the company. Plus, the company’s experience in insurance enables clients to get the most from their insurance plans while also offering flexible financing.
“Being honored amongst America’s Best Retailers proves the immense impact our HCPs have on clients across the country,” says Dan Troast, HearUSA audiologist. “They are the reason we’re redefining quality care to ensure clients get offerings and services that are customized, responsive, and well-informed. To support our HCPs in this effort, we’re consistently elevating their voices, investing in their growth and expanding our internship/externship programs to develop the next generation of HearUSA professionals.”
The HearUSA HCP Advisory Board, for which Troast serves as chairperson, demonstrates the critical role HearUSA HCPs have in shaping the client experience, the company says. The board exists expressly for the purpose of providing feedback and professional expertise to the HearUSA support center and corporate team on matters related to client care and the overall success of the business to deliver on the promise of providing Simply Excellent Hearing Care.
Through HearUSA’s recruitment program, the company offers a professional development team to provide support; licensing reimbursement for continuing education; and development opportunities for advancement through roles like HCP Team Leads, Advisory Board positions, or District Managers. HearUSA also offers a number of paid 4th-year AuD externships and shorter, 3rd-year internships.
The America’s Best Retailers 2023 survey participants comprised more than 9,000 U.S. customers who have shopped at the retailers in-person in the past three years. The final assessment and rankings were based on the Likelihood of Recommendation (50% of the final score) and five evaluation criteria (50% of the final score).