For people with hearing loss, talking on the phone can become an onerous task they start to avoid—even if they wear hearing devices—because they often have difficulty hearing the person on the other end. Missing out on telephone communication can cause isolation that leads to many other health issues. But phone captioning can solve this problem.
Here’s a look at a selection of phone captioning products available to open up the lines of communication for audiology clients.
CapTel Captioned Telephone
1-800-233-9130; [email protected]; www.CapTel.com
The inventor of captioned telephones, CapTel shows captions of what a caller says, empowering people with hearing loss to enjoy talking on the phone again with confidence. CapTel offers multiple phones—traditional models and touch screen options, using high speed Internet or analog phone lines—giving users control of how calls are captioned, either automatically or with assisted captions. All CapTel phones caption answering machine and voice mail messages, include a powerful speakerphone for “hands free” calling, and provide 24/7 one-touch help. Most importantly, CapTel enables people to re-connect over the phone. Assembled in USA.
ClearCaptions
888-870-8114; [email protected]; clearcaptions.com/providers
Hearing loss can make phone calls with loved ones difficult, but what if you could see every word they say, as they say it? The ClearCaptions Phone provides near real-time phone captioning services for the hard of hearing at no cost to eligible individuals. So they can stay connected to those who matter most. Features include:
• Word-for word captions of conversations
• Easy-to-use phone with touchscreen display
• Large buttons and speakerphone amplification
• Free in-home installation, training, and support
ClearCaptions is available in the United States and its territories only
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON.
IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.
Hamilton CapTel
877-455-4227; [email protected]; www.hamiltoncaptel.com
Since 2003, Hamilton CapTel has made more than 400 million captioned telephone conversations possible for individuals with hearing loss, providing the ability to listen and read captions of what’s said over the phone. Whether looking for a traditional telephone experience, an option for at work, or a mobile app for on-the-go—Hamilton CapTel solutions offer clarity, confidence, and independence. Learn more at HamiltonCapTel.com
InnoCaption
[email protected]; www.innocaption.com
InnoCaption is a free, FCC-certified mobile app that provides real-time captions for phone calls, empowering individuals with hearing loss to communicate with confidence. Users can choose between live stenographers or automated speech recognition—switching modes even mid-call. Designed for ease and independence, the app also features call forwarding, visual voicemail, saved transcripts, and Bluetooth hearing aid compatibility. InnoCaption helps bridge communication gaps, making phone calls more accessible, reliable, and stress-free.
Nagish
833-362-4474; [email protected]; www.nagish.com
Certified by the FCC, Nagish captions phone calls in real time and makes it easy to communicate using text or voice. It’s designed to be fast, private, and accurate. The free AI-powered app captions calls and in-person conversations with no time limits and allows users to keep their existing phone number.
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