Marlee Matlin, a deaf activist and actress, publicly noted that Delta Air Lines’ in-flight entertainment did not include closed captioning, according to an article in USA Today.
In a December 26 video posted to Twitter that has been viewed over 1 million times, Matlin signs her frustration, and writes, “Sad to see that my preferred airline, @Delta flight 1998 has provisions for various languages and audio description for in-flight entertainment but no closed captions for deaf and hard of hearing flyers.”
A Delta spokesperson quoted in the article said that though many of the airline’s planes with setback seats already have closed caption content, not all planes have been upgraded to include the feature.
“As an alternative option, you can access closed captioned Delta Studio content via Gogo Entertainment app on your personal electronic device,” the airline wrote in response to Matlin, according to the article.
To read the article in its entirety, please click here.
Source: USA Today