Tag: final word

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Words Matter to Our Patients and Colleagues

So much of what we do as we face patients is counseling and teaching about hearing loss and options for treatment plans. Our message can go missing, says Dennis Van Vliet, AuD, if we do not use terminology that clearly describes the situation and creates a narrative that matches the patient’s ability to receive and comprehend it.

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Notes from CES 2018: What Lies Ahead?

As technology expands in all directions, we should be thinking of the future and how things may change for hearing aids—and at the same time, recognize that some things will likely never change. Viewing the CES exhibits focused me on the future and made me wonder what we have to look forward to with hearing aids in the near future, say in 2020 (Y2.02K).

The Final Word: To Bundle or Unbundle?

Bundle or unbundle fees for services? Dr Van Vliet argues for taking an eclectic approach. There are times that the simplicity of a bundled fee makes the most sense with certain consumers. Even with the bundled approach, calling out and “itemizing” the services included provides full disclosure of what the consumer is paying for.

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The Final Word: Taking a Lesson from Nature on the Importance of Hearing

Hearing is important, but not necessarily a priority for many of the people we see. If people have gone to the trouble to seek services from us, there is an unspoken message that hearing may be a priority for them, but they may not know it as such. Dennis Van Vliet suggests that, if we can shape our conversation with patients into a discussion of activities in their life that are important to them, it may not be necessary to force the question of how important hearing is to them.

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The Final Word: A Measure of Success

Dr Van Vliet discusses how we can help patients define what they want. They may only know that they are annoyed by their inability to understand speech in certain environments. If we build an approach that patients see is unique and specific for their needs, it may help shape their perception of the outcome.

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