JPMorgan Chase customers who are hearing impaired may now be able to better access branch services at a new retail branch in Washington DC, according to an article on the ABC 7 WJLA website.

The branch is located in DC’s H Street corridor, and includes the following features:

  • On-demand video remote interpreting service,
  • T-loop Bluetooth technology that allows employees to speak directly with customers,
  • Remote control camera technology that allows employees to communicate with customers on screens where they are seated in the branch,
  • Digital screens with captions enabled.

Additionally, several employees are said to be fluent in American Sign Language (ASL) and hearing impaired.

“As a bank, we want to make financial services available to all customers, including people with disabilities and their families,” Jim Sinocchi, head of the Office of Disability Inclusion, JPMorgan Chase, was quoted as saying in the article.

JPMorgan Chase also announced a $250,000 donation to Gallaudet University’s Innovation and Entrepreneurship Institute.

To read the article in its entirety, please click here.

Source: ABC 7 WJLA

Image: © Bigapplestock |