Practice management consulting company Audigy Medical LLC has teamed with Baltimore-based health technology firm Everseat to increase patient access and provider efficiency through Everseat’s scheduling platform, Audigy announced.

“Operational efficiency is a key driver in our members’ success,” said Connon Samuel, Audigy Medical’s chief operating officer. “Time is valuable, so we’re pleased to launch an alliance that helps ENT and audiology practices better manage the appointment process for the benefit of their teams, their patients, and their business.”

Everseat’s software platform, which lets patients find and book appointments 24/7 and allows providers to automatically fill cancellations and no-shows, is designed to provide a solution to appointment wait times that improves workflow and puts patients first, according to the announcement.

Medical staff may spend 30 minutes or more calling waitlists to rebook canceled appointments, according to Everseat estimates, but a practice using the software solution could potentially contact and rebook a canceled appointment with another patient in as little as 20 seconds—without the need for a single phone call.

The platform can help connect patients with providers by automatically notifying patients of open appointments via email, text message, or the Everseat mobile app. In addition, the platform provides appointment reminders, which can be configured to go out via email, text message, and phone call. According to the company, it has been particularly successful with hearing-impaired patients, for whom calling to book or reschedule an appointment can be difficult, time-consuming, and even painful.

“Everseat has been a game-changer for our office,” said Dr Brian Kaplan, FACS, a physician and owner at Ear, Nose & Throat Associates at Greater Baltimore Medical Center and an Everseat co-founder. “The platform has allowed patients quicker access to appointments while greatly reducing the number of daily phone calls. Removing work from an already busy office staff while improving profitability is always the goal. Most important, Everseat accomplishes this while significantly improving our patient access, satisfaction, and quality of timely care.”

The exclusive partnership with Everseat makes Audigy Medical reportedly the first practice-management company to roll out the platform—which is free to patients—in the ENT space, and reportedly the only such agency to do so in the audiology industry.

Source: Audigy Medical, Everseat