Louisville, Ky — Avada Audiology and Hearing Care Centers, a subsidiary of Hearing Healthcare Management Inc, is celebrating the first anniversary of its national call center.
The call center was originally opened in late 2010 with the idea of having one centralized site where marketing inquiries are received from all across the country. The call center has resulted in standardizing the process for calls from patients wanting to make appointments with their local Avada office.
The company reports that the call center has also significantly improved a number of processes within the Avada system, improving efficiencies and converting inbound inquiries into solid appointments. Another benefit of the call center has been improved accuracy in tracking Avada’s marketing campaigns throughout the country.
Steve Barlow, CEO of Avada, said in the press statement, “The addition of the call center has provided our prospective patients with more flexibility on when they can call us to make an appointment, which has resulted in a benefit for both the patients and Avada.”
Avada’s call center is currently open 12 hours a day, from 8 am to 8 pm Eastern time, Monday through Friday. Avada says it will soon open on Saturday, as well.