Welch Allyn, Skaneateles Falls, NY, has introduced a holistic customer service plan based on three main tenets—support, education, and professional services—which assists clients throughout the duration of their relationship with the company. Partners in Care Services is designed to be a simple yet in-depth solution for Welch Allyn customers looking for an easy and cost-effective service program that would help them manage their Welch Allyn experience from start to finish. The company’s first fully comprehensive services program assists customers with installation, integration, training, and ongoing management of all Welch Allyn systems.
“Customers commonly deal with automated complaint hotlines, which often lead them in several confusing directions,” said Jason DiFraia, Welch Allyn Global Services category manager. “Welch Allyn offers flexible service plans with a personal touch, including on-site professional services, clinical and technical staff training, and most importantly, a support model that will meet a customer’s needs whether they have in-house staff or rely on Welch Allyn.”
With the new Partners in Care Services program, customers can choose from different support service options to aid in maintenance, and each program can be tailored to fit the specific product in any environment. The program was developed with common customer service pitfalls in mind, so it provides not only one-on-one product counseling, but also access to service tools, the support center and new discounts.
The program also includes an education aspect, which provides training for clinicians and technicians through classes and materials developed by experienced specialists. And, for those buying a complex monitoring solution or the new Welch Allyn Connex® Electronic Vitals Documentation System, the company also offers professional services to assist from planning through implementation and integration into a facility’s network.
Welch Allyn is a global manufacturer of medical diagnostic equipment and a range of digital and connected solutions.
[Source: Welcy Allyn]