Tag: customer service

Summary:Widex USA has won two Stevie Awards for its exceptional customer service, recognizing both its outstanding customer experience strategy and its high-performing front-line service team. Key Takeaways: Dual Stevie Awards Recognition: Widex USA earned top honors in both “Achievement in Customer Experience” and “Front-Line Customer Service Team of the Year” at the 2025 Stevie Awards. Customer-Centric Excellence: The company's success stems from a robust quality monitoring program, strategic service improvements, and a culture rooted in empathy and responsiveness. Impressive Service Metrics: With a 75 NPS, 97% satisfaction, and 90% first call resolution, Widex USA demonstrates a deep commitment to customer trust. Widex USA has been named a Stevie Award winner in two categories at the 2025 Stevie Awards for Sales & Customer Service: Achievement in Customer Experience and Front-Line Customer Service Team of the Year. Widely regarded as one of the most prestigious awards programs in global business, the Stevie Awards drew more than 2,100 nominations from organizations across 45 countries this year. Judged by over 300 industry professionals worldwide, the awards recognize excellence in leadership, performance, and customer engagement. With this dual win, Widex joins a distinguished group of industry leaders honored for their commitment to exceptional service. The Achievement in Customer Experience award recognizes how Widex has built a consistent, end-to-end support journey that prioritizes the customer at every touchpoint. The Front-Line Customer Service Team of the Year award celebrates the individuals who bring that experience to life each day with care and professionalism. “Earning a Stevie Award is a tremendous honor and a powerful affirmation of the work our team does every day,” says Corrinne Masto, VP, Service Excellence at WSA. “It reinforces that when we lead with empathy and truly listen to our customers, we create meaningful experiences that build lasting trust.” Widex USA’s customer service team has undergone a significant transformation since being certified as a BenchmarkPortal Center of Excellence in 2016. Since then, through strategic reorganization, the implementation of a globally recognized Quality Monitoring Program, and a strong commitment to team member development, the team has consistently elevated its service to best-in-class standards. In recent years, Widex USA has reached significant milestones, including: A Net Promoter Score (NPS) of 75 since August 2023 97% customer satisfaction based on 5-point scale ratings 28-second average speed of answer 90% first call resolution rate 98% of all calls answered, with 80% answered within 30 seconds The team’s Quality Monitoring Program, which defines clear communication standards and promotes continuous development, has since been adopted by other WSA organizations around the globe. “These achievements go far beyond statistics. They represent the trust our customers place in us and the pride our team takes in earning that trust,” adds Masto. “Every call is an opportunity to make someone’s day a little easier, and that sense of purpose drives everything we do. More than just about solving problems, we strive to deliver peace of mind with empathy, speed, and professionalism.” To learn more about the Stevie Awards, visit stevieawards.com. For more information on Widex, visit widex.com.

Tag: customer service

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