Summary: ZP Better Together, a video relay services provider, has joined forces with Teleperformance to enhance global accessibility and innovation in communication solutions for the deaf and hard of hearing.
Key Takeaways:
- Strategic Partnership: ZP Better Together’s acquisition by Teleperformance is expected to enable the company to leverage global resources and expertise, expanding its reach and impact in the deaf and hard-of-hearing communities.
- Shared Mission: Both companies emphasize creating meaningful connections and delivering innovative, high-quality communication solutions that promote equitable access for underserved populations.
- Proven Leadership: Teleperformance’s recognition as a top global workplace and its track record of blending technology with human empathy highlight its capability to support ZP’s mission and further redefine communication accessibility, according to the company.
ZP Better Together, a provider of video relay services (VRS) for the deaf and hard of hearing communities, will join the Teleperformance family, a digital business services company that aligns with ZP’s principles and is the parent company of LanguageLine Solutions, a provider of interpretation, translation, and localization services.
“By joining forces with Teleperformance, we intend to leverage our combined expertise and resources to serve more people in more places – ensuring no one gets left behind,” says Sherri Turpin, CEO of ZP Better Together. “While this marks a new and exciting chapter for our organization, our focus remains on our mission and on maintaining the same passion and dedication that have been our guiding principles for more than 20 years.”
Partnering for Improved Video Relay Services
ZP Better Together believes this alliance with Teleperformance will create a powerhouse partnership, opening new opportunities for ZP to deliver top-notch services, expand reach, tap into global markets and further strengthen its position as a solution-maker delivering the highest-quality and most innovative communication services for the deaf and hard of hearing community, according to the company.
“At Teleperformance, we are proud to combine our strengths with ZP Better Together to advance our shared mission of creating meaningful connections for all,” says Thomas Mackenbrock, TP’s Group Deputy CEO. “Throughout the years, we have continued to be impressed by ZP’s innovative and accessible communications solutions, which we believe are the perfect complement to TP’s standard of excellence and service. This new partnership brings together leading-edge capabilities to provide best-in-class services to the communities we proudly serve.”
Teleperformance was recently named one of the top 10 World’s Best Workplaces 2024 by Fortune, for the fourth consecutive year, and is known for its work blending advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer, according to the company. The company believes these capabilities, mixed with ZP’s communication services, will redefine equitable communication and accessibility not only for deaf and hard-of-hearing consumers but also for some of the biggest companies in the world.
“Since 2015, I’ve had the privilege to work with ZP Better Together to drive growth, innovation and best-in-class communications solutions for the deaf and hard of hearing communities,” says Chris Michalik, managing director of Kinderhook Industries. “I’m incredibly proud of ZP’s dedication and resilience. The strong culture ZP built has positioned them for this exciting chapter. Teleperformance is an ideal partner to continue ZP’s remarkable journey, and I look forward to witnessing the success they’ll achieve together.”
