Expanding hearing care outside the walls of the clinic requires solutions that involve the hearing care professional as well as apps that empower the users. Widex Remote Care provides a comprehensive solution for the hearing care professionals working remotely, with access to all fitting functionality, while Widex apps help hearing aid users personalize their sound in the moment. Data from the AI-functionality in Widex apps show how users react to changes in their environment, including major ones like the COVID-19 crisis.