Telephone Skills 102: Your Office Staff as Active Listeners
Using active listening skills makes callers feel important and understood, which can significantly influence their decision on whether to schedule an appointment.
Read MoreUsing active listening skills makes callers feel important and understood, which can significantly influence their decision on whether to schedule an appointment.
Read MoreA brief update on cell phones and hearing aid compatibility issues, including an explanation of how you and your clients can use the m-ratings and t-ratings of phones.
Read MoreDentists should no longer be concerned only with teeth—they need to pay closer attention to their own hearing, as well. They are among the professional groups at risk of suffering noise-induced hearing loss in the workplace.
Read MoreYoungsters with hearing loss are more likely to be the victims of bullying in school than their school mates with normal hearing, according to a Swedish study.
Read MoreIt is impractical to expect a practice owner who is also treating patients to devote any significant amount of time to outside sales calling. Hiring a practice development representative (PDR) may be the answer.
Read MoreAn examination of a number of acoustic plumbing modifications that can be used with thin-tube hearing instrument fittings to extend candidacy for these devices.
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