Instructional CD

CareCredit, Anaheim, Calif, is offering a free compact disc titled, “Managing Expectations: Minimize Returns and Maximize Satisfaction,” featuring Andrea Davidson, MS, CCC-A, audiologist, practice management consultant, and owner of the Hearing Spa of Beverly Hills. In this informative audio program, Davidson shares her insights on building a successful practice by setting realistic patient expectations and developing a strong audiologist/patient bond. Topics include techniques for minimizing returns, dealing with “difficult patients,” and fostering a strong referral network through patients and physicians. With over 12 years of experience in the field of audiology, Andrea Davidson has held management positions with leading hearing aid manufacturers. In addition to running her practice, Davidson offers custom practice management consulting services that include maximizing cash flow, sales training, and marketing. For more information on how CareCredit payment plans can increase patient volume and practice revenue, or to receive a free CD or audiotape, call (800) 300-3046 extension 519, or e-mail [email protected].  


Beginning on August 26th, Phonak Hearing Systems will be offering regional workshops focused on helping hearing professionals build a more stable and growing business. In part one of this two-part workshop, attendees will gain an in-depth understanding of what a strategic business plan is, how to develop a comprehensive plan, and how to apply your plan to the everyday running of a practice. In part two, the world of insurance and reimbursement will be explored in depth. Attendees will learn how to streamline procedures, optimize coding, and maximize reimbursement. The regional workshops, titled “Build an Unsinkable Practice,” will be held in more than 14 cities across the country through the end of the year. For more information, visit  or contact your Phonak representative at (800) 777-7333.

American Hearing Aid Associates (AHAA), West Chester, Pa, is offering its counselor dispensing workshop, presented in various US locations. The workshop’s content explores strategies to improve closure rates, return-for-credit rates, and patient satisfaction. Also covered are dispensing skills such as listening, consultation, and supporting a patient’s decision to hear well again. The workshop features exercises and tangible tools that help participants use their newly acquired skills when they return to their practices. Contact Becky Ezar at (800) 984-3272 or [email protected].