|John Hou, PhD
President and Chief Technical Officer
John Hou, PhD, president and chief technical officer of Apherma, Sunnyvale, Calif, recently spoke with HR about why his companys can-do attitude keeps customers coming back.
What role does Apherma play in your market niche?
What can we expect from Apherma in the next 5 years?
What keeps your customers coming back?
Vice President of Hardware Engineering
Randall Roberts, vice president of hardware engineering for Micro-Tech, Eden Prairie, Minn, discusses with HR the companys history of practical technology development.
How do you utilize new technology in your product development?
Micro-Techs history of practical technology development has led the company from its 1986 origins as a niche company, serving primarily the needs of precipitous high-frequency loss patients, to being a true full-service hearing instrument manufacturer.
What are the company goals for the next 5 years?
What ideology keeps your company on track to meet the needs of our customers?
Customer input is at the fore of Micro-Techs planning process and ongoing operations. Our definition of quality is meeting or exceeding customer needs and expectations, and doing so mandates that regular feedback be elicited from customers. Since 2000, we have been deploying regularly scheduled Internet-based customer ratings to alert us to any issues before they become problematic.